COVID-19 Hosting Guide
To ensure an extra safe and secure hotel experience, we’ve included some new safety measures which abide by the Public Health instructions.
Please read this Guide prior to your stay with us!
LAST UPDATED : June 2021
Wearing a mask is mandatory
In order to comply with the government and its directives, all people over the age of 12 circulating in the hotel are now required to wear a mask. Once seated at their table, guests frequenting our restaurant can remove their mask. The hotel reserves the right to refuse access to its premises to anyone refusing to comply, for the health and benefit of all.
Our hotel extra-safe
You’ll be welcomed by a dedicated team, trained to emphasize the highest standards of safety measures in a sensitive context like the COVID-19 pandemic. Each employee, supplier or guest that you see around the hotel has to fill out a questionnaire about their health before entering the site.
Although we have always had extremely rigorous cleaning procedures answering to the highest standards of the hotel industry, new methods have been added so that everything that is handled in our communal spaces is regularly disinfected: for example, door handles, handrails, furniture, card readers, bathrooms, chairs, and sports equipment.
To further increase your security, we have relaxed our cancellation policy. So if you’re anxious about the way the situation is developing, you may cancel on the day of your arrival at no charge.
Fill out the online check-in form which you’ll receive 24 hours before you arrive at the hotel. This will avoid a line-up at reception, where protective panels have been installed so that we can welcome you with a smile but no physical contact. Your check-in will be easier and quicker.
To make your environment safer, we’ve set up new procedures and safety measures, especially through the disinfection of 15 frequent contact zones by a specially trained team. The door seal ensures that you are the first person to arrive in the room after it has been cleaned by a member of the team. Each room will have been left unoccupied for the time recommended by Public Health and the Hotel Association of Quebec region.
All non-essential items have been removed, such as cotton swabs, extra pillow and blankets. They are available on request and will be delivered to your door, as will bath products and clean towels.
We aim to reduce the number of visits to your room, so during your stay, no room cleaning will be done. Cleaning products and disinfectants will be provided in your room.
Social distancing of two meters
Distancing is the most effective way of avoiding contagion and we thank you in advance for respecting this guideline. To make it easier, there are signs and arrows on the ground in strategic places. Communal areas have also been re- organized to respect the 2-meter rule.
Our employees promise to respect this distance with their colleagues and with guests wherever possible.
The management has also decided to limit occupation of the establishment so as to offer you extra space in communal areas.
Hand disinfectant distributors have been placed at all entrances and communal outdoor and indoor areas, such as reception, restaurant, meeting rooms, elevator landings etc. You must disinfect your hands when entering and leaving the resort and we suggest that you perform this simple task as often as possible during your stay. Our employees and suppliers must also abide by this rule.
Getting around the hotel
Use the stairs as much as possible during your stay, unless of course there are special circumstances or for transporting luggage. This will help to reduce waiting time at the elevators which must be kept as free as possible for essential personnel, given that only one person/family at a time may occupy the elevator.
There will also be demarcation lines for waiting in the various indoor and outdoor service areas. We’d like to thank you in advance for your patience during this exceptional period.