Frequently asked questions
You can cancel your reservation at any time 24 hours before the arrival date for a full refund. If you cancel your reservation within this period, the cost of the first night will be charged.
Parking is at $19,00 per night in our interly secured parking lot. We also have stations for recharging electric cars, including TESLA models.
No, no deposit is required. However, a credit card must be on account of your reservation.
It is our pleasure to welcome your pet (cat or dog) at an additional cost of $75 per stay per dog to ensure increased disinfection of the rooms upon your departure. However, animals are not allowed in the living areas of the hotel and they cannot be left alone in the room.
Yes, we do permit service animals to go in common areas when presenting certificate.
Check-in time is from 4:00 p.m. and check-out time is at 12:00 p.m. However, you can arrive at 1:00 p.m. to take advantage of our facilities.
I didn't receive my confirmation letter after making my reservation, can I have one? Is there a problem?
It sometimes happens that our confirmation is not recognised and become junk mail. Please verify your junk mail. If the confirmation is not there, please feel free to contact us and we will sent it again.
Check in time is at 4:00 p.m., but you can arrive earlier to enjoy our grounds while waiting for your room to be ready.
We do have a resort fee during the holiday seasons, spring breaks and summer period. It includes access to all of our facilities, sports equipment and activities supervised by a facilitator. * Subject to change without notice.
It is possible to pay with cash or debit card when presenting a valid picture ID upon arrival. An addition deposit of $250,00 will be asked upon arrival. It will be refunded once a room inspection is performed.
Yes, we do have several charging points, including regular and Tesla.
It is not necessary to have the vaccinal passport to stay on property. It is required to access the restaurant, gym, jacuzzi and banquet areas.
Please refer to website’s our contact page https://lebonneentente.com/contact/
Absolutely! We did change our name a bit a few years back…
Our restaurant is open 7 days a week, under the Public Health recommendation. If restaurants might close, we will be offering To Go meals to take to your room. We invite you to consult the latest changes to our schedules directly on the MC Lounge website by clicking here.
Absolutely, in order to secure a seat at the perfect time for you.
Absolutely. Remember to mention your allergies when booking and once there.
All you need to do is order your meals online on the website of our restaurant. Click here to discover the menu.
It is always preferable to make your reservation for the MC Lounge, but it is not mandatory.
Unfortunately, none of our rooms have balconies. You are more then welcome to enjoy our several terasses and outdoor living spaces available at all times for our guests.
Unfortunately, TVs in our room do not have Netflix.
We do have glass wear in our rooms. Dishes and cutlery are available upon request.
No, not all rooms have a bath. However, all rooms have a shower. Please contact us in order to have your preferred setting.
All rooms and suites have a fridge. Non of our rooms have hob. If you would like, a microwave may be available at a cost.
No, however, we do have an heated outdoor pool and a year-round jacuzzi.
Children may enter the jacuzzi under a parent supervision.
Normally, no. Due to the COVID-19 situation, reservations are required at reception to allow access, one family bubble at a time.
We have Amerispa Health Center directly on property which offers massages and various other types of treatments. For more details: https://lebonneentente.com/service/amerispa/
No, you must contact Amerispa Health Center to confirm your treatment reservation: 418.650.4575.